Shipping & Delivery
At Fitique, we are committed to delivering your orders in a timely, secure, and hassle-free manner. Here's everything you need to know about how we handle your shipments.
Order Processing
- All orders are processed within 1 to 2 business days after payment confirmation.
- Business days exclude Sundays and public holidays.
- Once shipped, you'll receive a dispatch confirmation via SMS, email, or WhatsApp — including your tracking information.
- During peak seasons (sales, festivals, or campaigns), processing times may be slightly extended due to high volumes.
Shipping Coverage
- We currently ship across India — covering metropolitan cities, Tier 2 & 3 cities, and remote/rural locations.
- International shipping is coming soon. Stay updated via our newsletters or social media.
Delivery Timelines
Our estimated delivery timelines vary by location:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 3–5 business days |
| Tier 2 & 3 Cities | 5–7 business days |
| Remote & Rural Areas | 7–10 business days |
These are estimated timelines and may vary due to courier logistics, weather conditions, or local disruptions. Fitique is not liable for delays beyond our control, but we'll provide full support in tracking and resolving such issues.
Shipping Charges
We offer affordable and transparent shipping charges:
Free ShippingOn all prepaid orders above ₹999
₹49 Flat FeeOn all orders below ₹999
Shipping charges (if applicable) are clearly shown at checkout before you confirm payment.
Order Tracking
- Once dispatched, you'll receive a tracking link via your registered contact method.
- You can also track your order anytime via the "Order Tracking" section on our website using your Order ID or tracking number.
Delivery Issues
We aim to ensure your order reaches you in perfect condition. If any delivery issues arise:
- If your package arrives damaged, opened, or tampered with, please refuse delivery and notify us immediately.
- For non-delivery or delays, contact our support team with your Order ID and tracking number — we'll coordinate with our logistics partners to resolve it promptly.
- Fitique is not responsible for delays caused by incorrect addresses or contact details provided at the time of ordering.
Special Delivery Requests
- We currently do not offer delivery time-slot selections, but you can add order notes at checkout — we'll do our best to accommodate (subject to courier feasibility).
- For bulk or gift orders, please reach out to our support team in advance.