Legal & Compliance

Privacy Policy

Transparent · Secure · Respectful

Effective Date January 1, 2025

Data Secure Industry-standard encryption

Never Sold Your data stays with us

Your Rights Access, edit or delete anytime

At Fitique, your privacy is as important to us as your performance. Here's exactly how we handle your personal information — clearly, honestly, no jargon.

Information We Collect

We only collect information that helps us serve you better.

We collect information you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact us for support.

Personal details — name, email address, phone number, and date of birth.
Shipping & billing information — delivery address and payment details (securely processed via our payment partners).
Account data — purchase history, wish lists, and preferences.
Technical data — IP address, browser type, pages visited, and referring URLs collected automatically when you use our site.

How We Use It

Your data is used to fulfil orders and improve your experience — never sold.

Process transactions and send order confirmations and shipping updates.
Respond to your questions and support requests promptly.
Improve our website, products, and overall experience based on usage patterns.
Send you promotional communications about new products and offers — only with your consent. Opt out anytime.
Prevent fraud and ensure the security of our platform.

Sharing Your Data

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with trusted service providers who help us operate our business:

Logistics partners — to fulfill and deliver your orders.
Payment processors — to securely handle transactions.
Marketing platforms — to send communications you've opted into.
Legal authorities — when required by law to protect our rights or the safety of others.

All third-party partners are contractually bound to keep your information confidential and use it only for specified services.

Cookies & Tracking

You can control cookie preferences through your browser settings at any time.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyse site traffic.

Essential cookies — required for core site functionality like your shopping cart.
Analytics cookies — help us understand how visitors use our site so we can improve it.
Marketing cookies — used to show relevant ads on third-party platforms.

You may disable cookies via your browser settings, though some features may not function properly without them.

Data Security

We use industry-standard security measures to protect your personal data.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

While we strive to protect your data, no method of transmission over the internet is 100% secure. You provide information at your own risk.

Your Rights

You have the right to access, correct, or delete your personal data at any time.

Depending on your location, you may have the following rights regarding your personal information:

AccessRequest a copy of the data we hold about you.

CorrectUpdate inaccurate or incomplete information.

DeleteRequest removal of your personal data.

PortabilityReceive your data in a machine-readable format.

To exercise any of these rights, contact us using the details in Section 10.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can remove it.

Policy Changes

We will notify you of significant changes by updating the effective date at the top of this page.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Your continued use of our website after any changes constitutes your acceptance of the revised policy.