Cancellation & Refund
We want every Fitique experience to be smooth and satisfying. Here's our detailed policy on cancellations, returns, and refunds — designed to be fair to you.
Order Cancellations
- You may cancel your order within 2 hours of placement or before it has been dispatched — whichever is earlier.
- Once an order is shipped, it cannot be canceled. Please ensure all details are correct before confirming your order.
To cancel, contact us immediately via email or WhatsApp with your Order ID. Cancellations requested after the window may not be processed.
Returns & Exchanges
- Returns are accepted within 7 days of delivery for items that are unused, unwashed, unaltered, and have original tags intact.
- Only size-related exchanges are permitted.
- No refunds are issued for returns unless the item is defective or incorrect.
Refunds
Refunds are only issued under specific conditions. Here's when they apply — and when they don't:
- Item received is damaged or defective
- Wrong item delivered
- Product unavailable or out of stock after payment
- Size or style preference
- Late return requests
- Items showing signs of wear or usage
Approved refunds are processed to the original payment method within 7–10 business days after we receive and verify the returned product.
Return Shipping
Covered by FitiqueFor defective or incorrect products — we bear the return shipping cost
Customer's ResponsibilityFor all other eligible returns — the customer bears the return shipping cost
How to Request
Follow these simple steps to raise a return or refund request:
Reach us via email at fitique.sales@gmail.com or WhatsApp with your Order ID.
Provide a clear explanation of the problem. Attach photos if the item is damaged or incorrect — this helps us resolve your case faster.
Our team will review your request and guide you through the next steps — whether that's a return, exchange, or refund.
Once the return is received and verified, your refund or exchange is processed within 7–10 business days.