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Shipping and Delivery – Fitique

Shipping and Delivery

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Shipping and Delivery

 

Shipping and Delivery Policy – Fitique

At Fitique, we are committed to delivering your orders in a timely, secure, and hassle-free manner. This Shipping & Delivery Policy outlines how we process, ship, and handle orders placed on our website.

1. Order Processing

  • All orders are processed within 1 to 2 business days after payment confirmation.

  • Business days exclude Sundays and public holidays.

  • Once your order has been processed and shipped, you will receive a dispatch confirmation via SMS, email, or WhatsApp. This message will include tracking information to help you monitor your delivery.

  • During peak seasons (sales, festivals, or promotional campaigns), processing times may be slightly extended due to high volumes.

2. Shipping Coverage

  • We currently offer shipping across India, covering metropolitan cities, Tier 2 & 3 cities, and remote/rural locations.

  • We are working on launching international shipping soon. Please stay connected via our newsletters or social media for updates.

3. Delivery Timelines

Our delivery timelines vary by location:

  • Metro Cities: 3–5 business days

  • Tier 2 & 3 Cities: 5–7 business days

  • Remote Areas: 7–10 business days

Note: These are estimated timelines and may vary based on factors such as courier partner logistics, weather conditions, local disruptions, or unexpected delays. Fitique is not liable for delays beyond our control but will provide full support in tracking and resolving such issues.

4. Shipping Charges

We offer affordable and transparent shipping charges:

  • Free shipping on all prepaid orders above ₹999.

  • A flat ₹49 shipping fee applies to all orders below ₹999.

  • Shipping charges (if applicable) will be clearly visible at checkout before you confirm payment.

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking link via your registered contact method.

  • You can also track your order at any time via the “Order Tracking” section on our website using your Order ID or tracking number.

6. Delivery Issues

We aim to ensure your order reaches you in perfect condition. If any delivery-related issues arise, we’re here to help:

  • If your package arrives damaged, opened, or tampered with, please refuse delivery and notify us immediately.

  • In the event of a non-delivery or delay, contact our support team with your Order ID and tracking number, and we will coordinate with our logistics partners to resolve the issue promptly.

  • Fitique will not be responsible for any delays caused by incorrect addresses or contact details provided by the customer at the time of ordering.

7. Special Delivery Requests

  • While we currently do not offer delivery time-slot selections, you can add order notes at checkout, and we’ll do our best to accommodate requests (subject to courier feasibility).

  • For bulk or gift orders, please reach out to our support team in advance.

Need Help?
For any shipping-related queries, contact us at support@fitique.com or message us via WhatsApp, mentioning your Order ID for faster assistance.